Subscription Information

Reading Your Subscription Label

The subscription label on your newspaper contains valuable information for both you and The Bottom Line. Check to make sure your name, address and postal code are correct. The 6-9 digit number above your name is your personal account number. Please refer to this account number whenever you contact or correspond with us regarding a delivery or subscription-related request.

Billing and Subscription Inquiries

If you have a question about your subscription or your bill, call Customer Support at 1-800-668-6481, Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET).

For the most expedient and efficient service, please have your subscription label at hand if calling, or include it in the envelope if you are mailing us. If you are inquiring about a bill, please include a copy of your invoice. This will enable us to locate and correct any problem associated with your file quickly and easily. Please allow a minimum of two weeks for an adjustment to be made to your address label.

Delivery

The Bottom Line is published 16 times annually — with double issues for the months of May, September, October and November. The Bottom Line is mailed one week prior to the cover date, unless an insert and/or polybag is required, which will add one additional day to delivery.

Obtaining Back Issues and Missing Issues

If for some reason your copies are continually arriving late, or not at all, call Customer Support and we will either extend your subscription or happily send you a replacement.

Back issues of The Bottom Line (if available) are $9.00 per copy — prepaid orders only. Write to The Bottom Line, Back Copy Dept., Suite 700, 123 Commerce Valley Drive East, Markham, ON L3T 7W8.

Renewing Your Subscription

You will automatically be notified by mail, beginning three months prior to your expiration. To ensure continuous delivery, be sure to respond promptly. If you have any questions concerning your renewal, please call us Monday to Friday, between 8:30 a.m. and 5:00 p.m. (ET).

Duplicate Notices

If you have received an invoice or renewal notice after you have already responded to an earlier notification, it probably means our correspondence has crossed in the mail. If you receive yet another notice, please contact us as there could be a problem.

Change of Address

To change your mailing address, you may call us Monday to Friday, 8:30 a.m. to 5:00 p.m. (ET), with the information, or you can simply complete the online form.